Frequent Questions

How much does it cost to live at Heritage Pointe?

Heritage Pointe in one of the most affordable assisted living centers in the area.  Your suite is available for one low monthly rental rate, which covers the cost of practically everything you need. Long Term Care Insurance accepted. VA approved.{Download Our Compare Costs Worksheet}

What does the monthly rental rate include?

Virtually everything!  Your private or semi-private suite, three meals a day, housekeeping, 24 hour staff and emergency call system, utilities, home maintenance, scheduled transportation, daily activities, and more. TV/cable and phone are extra.

Am I required to sign a contract or lease?

No—your Heritage Pointe fee is paid on a monthly basis.  We ask only that you give us a 30-day notice should you decide to leave.  However, if you suddenly require medical assistance and need to relocate due to health reasons, no prior notice from you is required.

Can my family and friends visit whenever they want?

Absolutely!  There are no defined visiting hours at Heritage Pointe—this is your home, and your family and friends are always welcome at any time.  We also have a private dining room to book for family events.

What about the various aspects of residents’ security?

Each suite is equipped with “emergency call” pull cords so help is just seconds away.  The office safe will be available on a first come, first served basis for residents’ valuables.  Although staff will be present 24 hours a day, 7 days a week, the outside entry doors will be locked from mid-evening until early morning.  A doorbell will be available for visitors’ use.

Heritage Pointe is state and city approved for fire safety.  Each room is equipped with a sprinkler system. The Tennessee Department of Public Health, Division of Health Provider Services as well as local fire departments routinely inspect us.  There is an alarm system on doors to alert staff of any unauthorized entry.

May I come and go as I please?

Yes! For your security, we ask you let us know when you are leaving and your anticipated time of return.  The doors are locked and the alarm system activated overnight.

Can I bring my personal car?

Yes!  Free parking space is provided for our residents who drive their own vehicle.

How will I do my errands if I am no longer able to drive?

Our comfortable multi-passenger van makes weekly trips to the grocery store and other local shopping areas.  And when you schedule a local medical or dental appointment,  our van will take you and bring you home.  If you request van transportation for an impromptu or unscheduled trip, there may be a nominal service charge.

Can I hang pictures or make changes to my suite?

Of course!  Your suite should reflect your own personality.  At Heritage Pointe, we encourage you to furnish your suite with your personal furniture and decorative items.  However, should you desire it, hassle-free arrangements for rental furniture can be me made for you.

What about my telephone?

Your personal phone service and billing must be arranged with the telephone company on an individual basis.

Can I cook in my suite?

A microwave and refrigerator are provided in each suite for your convenience.  However, three daily meals plus snacks are included in your monthly rental fee.

What about my personal laundry?

Personal laundry service is available at Heritage Pointe.  We do not bundle the laundry;  it is done per resident.  Resident laundry rooms are also available.

What if I become ill?

Heritage Pointe is located approximately three miles from Cookeville Regional Medical Center and most local physicians’ offices.  Our vans take you to your scheduled medical and dental appointments.  We have nurses on staff to assess and help with your care.

If you need skilled nursing care from a home health nurse, we can help you arrange for this service through your physician.

If you should need temporary skilled medical services or long-term care, we can refer you to a local nursing home in coordination with your physician.

Most importantly… if you should need emergency assistance, because of our health care campus, a trained and licensed professional health care specialist is only seconds away, 24 hours a day.

But if you’re simply just not feeling well, we can arrange a meal tray to be brought to your suite.

What if my physical condition changes and I need more care on a long-term basis?

You would have several choices depending on the type of care you need.  If you need additional care on a temporary basis, other than the care that our on-site nurses can give, you can get the service through one of the local certified home health agencies.  If you need skilled around-the-clock nursing care, we will assist you in transferring to the nursing home of your choice.

May I smoke in my room?

For everyone’s health and safety, Heritage Pointe is a smoke free facility.  That means that smoking is only allowed outdoors in designated areas.

What kind of activities are available?

The activity program at Heritage Pointe affords the residents with fellowship and stimulation.  Join in parties, exercise programs, picnics, shopping trips, and a whole array of other special events.

What about the food?

If you like home cooking, you will love Heritage Pointe—homemade cakes and pies, rolls, chicken and dumplings, garden fresh vegetables.  We also have an ice cream parlor.  Our menu system offers a wife variety of food for you to enjoy.  Three balanced meals are provided daily as well as nutritional snacks.  Special diets can be accommodated.

May I decorate my own room?

Yes, you may.  Hang your pictures and family portraits, bring your favorite blanket, pillow, and comforter, or bring your favorite pieces of furniture.  Our rooms are completely unfurnished so you are welcome to surround yourself with the things that have meant so much to you over the years.

What about utility bills?

All utilities are covered by your monthly rent.  Only your private telephone and tv/cable charge remain extra.

How do you provide for my spiritual needs?

Regularly scheduled devotional times are provided by local churches.  All religious services are non-denominational.

©2008 Heritage Pointe Senior Living Community